Introduction You have interacted with a chatbot. Maybe it was on a banking website, helping you reset your password. Maybe it was a customer service bot, answering questions about your order. You have also heard about AI agents—autonomous systems that can book meetings, write code, or manage complex workflows. They sound similar. They both use…
1) The Critical Challenge: Why Testing Autonomous Agents Is Different Imagine deploying an AI agent that handles customer support for your enterprise. It works perfectly in development—answering questions, escalating issues, processing refunds. Then, in production, it starts approving million-dollar refunds for anyone who asks. Or it gets stuck in infinite loops, calling APIs repeatedly until…
Introduction You have access to a powerful language model like ChatGPT, Claude, or Gemini. You type a question, and it answers. Sometimes the answer is perfect. Sometimes it is confusing, wrong, or useless. What makes the difference? Often, it is the prompt. Prompt engineering is the art and science of crafting effective instructions for AI language…